Multiply the Reach of Your Research

Riley for Research & Insights Teams

Automate the heavy lifting of research operations—data collection, cleaning, and synthesis—so your team can focus on what matters most: delivering the insights and strategies the business needs.

See it in action

Extend The Impact of Insights

Less Manual Work, Faster Insights

Eliminate the time spent merging survey, product, and feedback data. Riley automates the entire process so your team can move straight to analysis and advising

Deep and Complete Customer Understanding

Investigate what’s driving friction or delight across every touchpoint—linking sentiment, usage, and retention to measurable business outcomes

Continuous, Accelerated Discovery

Always-on pattern detection surfaces new signals, scaling your team’s coverage and impact without extra resources

Always On Pattern Detection

Never miss an emerging trend or customer behavior

Riley's PatternOS continuously scans feedback, sentiment, and usage to surface new patterns, size their impact, and alert you as they gain momentum, so you can advise on what will move retention and revenue.

  • Automatically surface early indicators of churn, friction, or delight
  • Quantify which themes have the largest customer or revenue impact
  • Track how emerging topics evolve after product or policy changes

Causal Data Analysis

Find the "why" behind every trend and behavior

Investigate the drivers behind shifts in sentiment or behavior, and break results down by segment, feature, or cohort with ranked factors and sourced evidence.

  • Identify the strongest drivers behind changes in NPS, CSAT, or usage
  • Drill into segments or cohorts to isolate where shifts are most pronounced
  • Compare pre- and post-change performance to validate hypotheses

Why Leading Teams Choose Riley

Less Prep, More Insight

CDOS auto-unifies and cleans your data so work starts with analysis, not assembly

Prioritize The Next Best Action

Customer Impact Scores rank findings by business upside, guiding where to focus

Prove Impact Over Time

Pattern OS tracks how changes move sentiment, engagement, and influence retention

One Customer Truth

Research, product, and revenue work from the same explainable model

Automatic Data Cleaning & Unification

Spend time on strategy, not synthesis

Riley's Customer Data Orchestration System (CDOS) unifies, cleans, and structures your data into one reliable model. Instead of wrangling spreadsheets, CDOS frees your team to focus on analysis and strategy.

  • Automate, blend, and ingest quantitative metrics with qualitative feedback in one model
  • Standardize and align schema across research and business systems
  • Eliminate manual data prep across teams and projects

Infuse Insights with Market Data

Bring context to every conclusion

Riley supplements your internal research with external signals—market sentiment, competitor movement, and macro trends—to validate findings and strengthen recommendations.

  • Monitor macro and industry trends that shape customer expectations
  • Correlate external sentiment with shifts in internal feedback or usage
  • Validate emerging themes against market-level movement

See what your data's been hiding

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