Riley is a customer intelligence engine that automatically turns all your customer feedback, across calls, support, research, and analytics, into clear, actionable insights, so your teams can make better, faster decisions.
Who is Riley for?
Riley is built for product, research, and go-to-market teams at enterprises who want to eliminate manual data wrangling and analysis, move quickly, stay close to the customer, and lead the market.
How does Riley analyze my data?
Riley connects to your favorite tools (like Gong, Zoom, Google Meet, etc), incorporates online market signals, ingests feedback, and uses advanced AI models to connect all the data, surface themes, pain points, and opportunities, all with transparent evidence.
Is my data secure and private?
Absolutely. One of the key ways Riley stands apart from other AI tools is our strict commitment to data privacy. Your data is never shared with other customers or used to train our AI models. All insights are generated solely from your own data, with every answer clearly cited back to its original source for full transparency. Riley is also SOC 2 Type II and GDPR compliant, ensuring the highest standards of data protection.
Can I use Riley without technical setup?
Yes. Riley is designed to be plug-and-play, just connect your data sources and start asking questions or generating insights immediately. For enterprise teams with large or complex data environments, our deployment specialists are here to help. We offer white-glove onboarding to connect everything from customer interviews and support tickets to CRM notes and product analytics. No engineering resources are required on your end - our team handles the setup so you can start seeing value right away.
How does pricing work?
Riley offers unlimited seat access and is priced based on value, not per user. Contact us at founders@askriley.io for a customized plan that fits your budget and organization.
What makes Riley different from traditional research tools?
Riley doesn’t just give you dashboards or keyword tags, it connects the dots across all your customer data to surface insights you’d never find manually. Instead of spending hours piecing together feedback, Riley highlights what matters most and takes action for you, like drafting product specs or generating campaign ideas directly from your insights. Move from scattered information to confident action in seconds, not weeks.
How can I get started?
Just sign up for a free trial, connect your data sources, and try Riley’s insights on your own feedback. Or, schedule a demo with our team.
What if I have a unique workflow or integration need?
We’d love to hear about it. Reach out to our support or product team—we are currently working with a number of iconic brands on custom integrations and new features.
How does Riley ensure ethical and responsible use of AI?
Riley is built with ethics at the core. Your data is never shared across customers, and every insight is grounded in real, verifiable feedback, not hallucinations. We ensure full transparency by citing every answer back to the original user conversation or data source. Riley is trained on your company’s unique context and continuously improves through embedded feedback features, allowing your team to flag, correct, and refine insights. This ensures insights become more accurate and tailored to your needs over time. Our team continuously invests in privacy and responsible AI practices, so you can trust Riley to deliver actionable intelligence with integrity.