Detect Issues Before They Become Tickets

Fixing Product Friction

Riley connects your product, support, and customer data so you can see where problems start, measure their drag on your business, and prioritize fixes that reduce churn, save support hours, and improve satisfaction.

See it in action

The Impact of Connected Product Health

Fewer Support Tickets

Identify the patterns behind recurring support themes so fixes address the root cause, not just the symptom

Reduced Operational Cost

Resolve the product behaviors most correlated with churn or negative sentiment to increase CSAT and renewal rates

Higher Retention & Satisfaction

Decrease support load and free up engineering time by preventing repeat issues before they reach your helpdesk

Pattern OS

Surface friction, track improvement

Pattern OS continuously uncovers the behaviors and interactions most tied to support volume, CSAT, and retention—quantifying their impact over time as you ship changes.

  • Riley detects and surfaces new patterns of friction before they spread
  • Customer Impact Scores highlight the product experiences with the most addressable opportunity
  • Track how product fixes reduce risk, support volume, and revenue threat as you ship changes

Analyze DB

Drill into what’s driving the problem

Investigate how product experiences are correlating to other aspects of the business, and continually drill down on areas of interest in natural language.

  • Find the specific product behaviors triggering tickets, negative sentiment, and impact on sales
  • Continually refine and track your findings by segment market, plan type, or any business variable
  • Tell Riley what to monitor over time, and receive real-time updates to impact without having to ask

Why Leading Teams Choose Riley

Proactive Product Intelligence

Riley surfaces product risks before they turn into customer churn or ticket spikes

Quantified Business Impact

Every product issue is tied to measurable outcomes — renewal risk, CSAT drop, or support hours lost

Unified Visibility

Support, product, and success teams operate from one live model — aligning on the highest-impact fixes

Built For Scale

No manual analysis or engineering required. Riley automatically connects, correlates, and updates your view in real time

CDOS

Connect every signal, correlate every issue

Riley’s Customer Data Orchestration System (CDOS) automatically unifies and relates support, product usage, CSAT, and CRM data into one connected model.

  • Allows you to easily correlate how product friction affects tickets, revenue, satisfaction, and sentiment
  • Eliminates blind spots across the business by orchestrating data across all systems, removing silos, and giving you the full picture

See what your data's been hiding

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