Behind every missed opportunity is the same story: analysts cleaning data, leaders second-guessing numbers, and teams reacting instead of steering.
When we launched Riley, we focused on helping teams connect all of their customer data so they could answer questions faster. Now, we’re extending these capabilities even further.
We learned from you that the real challenge isn’t just answering questions, it’s answering them correctly, something that current AI models often miss. More importantly, it’s also seeing the right insight before you even realize you needed to ask the question, because by the time you realize to ask, the window to act on it might already be gone.
From a new data orchestration technology that makes database analysis possible to a model that automatically detects shifts and forecasts impact, today, we’re introducing a new kind of customer intelligence platform - one that ends the cycle of pulling data, cleaning spreadsheets, and debating whose dashboard is right. It’s a new way of working, where static datasets are transformed into a living, always-on personal analyst at your fingertips.
Ask any questions about your data in any language and Riley finds the answers for you. Yes - this includes the hard ones like “Where are our customers at higher risk of churning and what % of quarterly revenue will churn impact?”
You can ask follow-ups in the same conversation. Dig into the most interesting points, add parameters (e.g., “compare to EMEA customers last year”), and refine the scope of your output before you save it.
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Behind the scenes, this is made possible by Riley’s Customer Data Orchestration System (CDOS), a technology layer that cleans, orchestrates, and prepares your data into a single, analysis-ready foundation, even when identifiers don’t line up neatly.
No heavy data engineering and expensive maintenance work required. CDOS brings together numbers, text, and images into a unified, high-quality dataset, so you can go straight from raw data to real insight, faster than ever.
Analyze DB lets you ask the questions you need to, and Pattern OS continually complements your inquiries, pushing to the forefront the topics most deserving of your attention.
Pattern OS continuously scans your connected data for meaningful shifts, not just what changed, but why it matters. It ranks these findings by potential business impact, so your team sees the most consequential patterns before they become urgent. Instead of waiting for issues to surface or digging through dashboards, you’ll know exactly where to focus your next decision.
You can also tell Riley to automatically track an insight over time by highlighting any findings from your results. By following any insight extracted from your database, Riley will trigger Pattern OS to detect and record meaningful shifts as new data comes in.
It’s our mission to ensure that any insights that Riley returns platform are deeply accurate - so we’re launching Smart Suggestions to ensure that every prompt you write helps you meet your rigorous accuracy standards.
It coaches you in the moment—nudging you to clarify metrics, specify timeframes, and more—so every question you write gets you a deeper and more accurate understanding of your customer, developing your skillset along the way.
Instead of having to rewrite your questions to get the exact answer you’re after, Smart Suggestions helps you get it right the first time, so you can focus on putting the right findings into action.
We are confident that this release will help us all move past the limits of reactive AI and gives you a living view of your customer reality that’s always one step ahead.
If you're looking to learn more, schedule a demo and we'll show you how this release will transform the way your team understands and acts on customer data.
Happy exploring,
The Riley Team