We hosted a wonderful dinner with design, product, and research people in Seattle last week.
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One theme that stood out was how our LinkedIn feeds are overflowing with vibe-coded product launches. In a world where build becomes increasingly commoditized, the real competitive edge lies in customer insight—being the first to understand your users and the fastest to apply those insights in unique and meaningful ways.
This month’s new features in Riley reflect our commitment to giving you that superpower.
Now, Riley proactively surfaces the most relevant, high-impact signals by continuously analyzing and triangulating your data across systems. Once your integrations are connected, Riley works in the background to keep the most relevant insights flowing.
This means:
While you are still able to create analysis projects yourselves, think of this new capability as your always-on insight engine—monitoring the voice of your customer in real time.
To get the most out of this feature, make sure to connect your Zoom or Google Meet account, and any other integrations under Settings > Integrations. These integrations power much of Riley’s signal detection!
Customer pain points often gets lost in translation, leading to ineffective messaging. Not anymore! Following our release of AutoBuild: Product Spec, now you can also turn real customer pain points into sharp, ready-to-use value messages, instantly. Whether for sales calls, website copy, or decks, Riley now transforms insights into positioning that resonates.
If you have valuable insights buried in old decks, images, or docs, you can now bulk upload them. Once uploaded, they become part of your customer intelligence layer - automatically included in future analyses, patterns, and insight generation.
Want to know which customer insights—or combinations of insights—drive the most revenue? With our Salesforce integration, you can now trace the impact of customer insights and product direction directly to closed deals.
This feature is currently in beta, so let us know at support@askriley.io if you’d like early access.
Riley is now officially GDPR compliant, reflecting our ongoing commitment to being the safest and most trustworthy customer intelligence platform for you. If you’d like to share our compliance report with your security team, reach out to us at support@askriley.io.
If I were to bet on the next two years, the companies that thrive will be those that invest in fast, deep customer understanding as a core business differentiator. Riley has been at the forefront of building the technology to make this possible, and we’re excited to continue partnering with you on that journey.
To request another demo or training session, click here.